Frequently Asked Questions
Everything you need to know about bringing EKO Home into your living space.
What is the standard shipping timeframe for furniture?
Most in-stock furniture pieces are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, EKO Home ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
Are your wooden products sustainably sourced?
Yes, at EKO Home we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber and finished with non-toxic, eco-friendly glazes.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.