Returns & Exchanges
At EKO Home, we want you to love every piece you bring into your space; if you are not completely satisfied, you can return eligible items within 30 days of delivery. Our streamlined process ensures that updating your home remains a stress-free experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return box.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing